In the suburb, not near it
A local practice for a suburb of about 14,600 people, most of whom can reach us without joining a main road. Urgent appointments held daily.
Book a VisitHelix Dental is not a drive away from Mermaid Waters. It is in it, at 2/299 Rio Vista Blvd, in the canal streets inland of the Gold Coast Highway. General, family and emergency dentistry, with parking on site.
In the suburb, not near it
A local practice for a suburb of about 14,600 people, most of whom can reach us without joining a main road. Urgent appointments held daily.
Book a VisitFinding us
Mermaid Waters is a canal suburb, which means the way you get anywhere in it is by the local streets rather than the highway. That works in your favour here. Helix Dental sits at 2/299 Rio Vista Blvd, inside the suburb rather than on the edge of it, so for most Mermaid Waters households the trip is a few minutes on residential roads with no highway crossing and no motorway.
There is parking on site, which is the practical part. You are not looking for a space in a shopping centre car park or walking the last block, and if you are bringing a child or someone who does not walk far easily, you can park and be at the door.
If you are coming from one of the neighbouring suburbs instead, we have directions for Mermaid Beach, Broadbeach, Broadbeach Waters, Clear Island Waters and Robina. To check anything before you set out, call 07 5572 8969.
What we see
Being the practice inside the suburb shapes the appointment book. Four things account for most of what comes through the door from these streets.
The routine appointment is still the one that does the most work, because it is where problems get found while they are small and straightforward to deal with. A general dental visit covers an examination, a scale and clean, and imaging where it is needed. If nothing needs doing, we tell you that. Most adults are seen twice a year, though how often suits you depends on your own history.
The median age in Mermaid Waters is 40 and a lot of the suburb is households rather than singles, so back-to-back bookings are common. Children's dentistry covers first visits, monitoring adult teeth as they come through, and fissure sealants where they are appropriate. Booking the household together means one trip instead of three.
Pain that has stopped responding to over-the-counter painkillers, a broken cusp, a lost filling, a swelling, or a tooth knocked out. Emergency dental is the reason a lot of people find a local practice in the first place, and being in the suburb means you are minutes away rather than stuck on the highway.
Clenching and grinding is common and often goes unnoticed until enamel starts to wear or a tooth cracks. We assess what is causing it before treating the damage, because rebuilding a worn tooth without addressing jaw clenching and grinding tends to end the same way again. Depending on how much tooth is left, options range from a filling to a crown.
When we're open
Our hours are set out below. Thursday evening and Saturday morning are the two slots local patients ask for most, so they are worth booking about a week ahead.
For a dental emergency outside these hours, call 07 5572 8969 and follow the prompts.
Health funds and payment
We have HICAPS at the practice, so where your fund and level of cover allow it the rebate is processed on the spot and you pay only the remaining gap. What you are actually covered for is set by your own policy, not by us, so if you are not sure it is worth a call to your fund before a larger appointment.
We accept cash, EFTPOS and credit card, and payment plans through Humm, AfterPay and Zip are available. These are third-party arrangements, and their own terms, fees and eligibility criteria apply. For anything beyond a routine visit you will be given a written treatment plan with the costs itemised before you decide whether to go ahead.
When you need us
Dental problems rarely wait for a convenient moment. When you call, describe plainly what has happened: a tooth knocked out, a tooth pushed out of line, a break with a sharp edge, a swelling, or pain that has been building over days. That description is what lets our team judge how urgently you need to be seen and what to have ready when you arrive, so it is better to phone than to book an emergency online.
A knocked-out adult tooth is the time-critical one. Call the moment it happens and we will tell you how to handle and store the tooth on the way in, because what happens in the first half hour affects what can be done with it. Knocks to children's baby teeth are managed differently from the same injury to an adult tooth, and are worth having looked at either way.
Good to know
We are at 2/299 Rio Vista Blvd, Mermaid Waters QLD 4218, with parking on site. Rio Vista Blvd runs through the canal streets of the suburb, so from most Mermaid Waters addresses it is a few minutes on local roads with no highway or motorway in between.
Yes, there is parking on site. You are not looking for street parking or crossing a shopping centre car park to reach us, which matters if you are bringing children or someone who cannot walk far comfortably.
Call 07 5572 8969 and describe what has happened. We hold room in the day for urgent problems. How quickly you are seen depends on what you describe. A knocked-out adult tooth is treated as time-critical, while a lost filling that is not painful can usually wait for the next available appointment. That is why an emergency is better phoned through than booked online.
Yes, we see both. Local families often ask for consecutive appointments so one trip covers the household. Tell reception when you book how many people you are bringing and roughly what each needs, and they will set the times up accordingly.
Yes. We have HICAPS, so where your fund and level of cover allow it, the rebate is processed at the practice and you pay only the gap. What you are covered for depends on your own policy and any waiting periods or annual limits on it, so check with your fund if you are unsure before a larger appointment.
No. You can book directly by phone, through our online booking portal, or by sending an enquiry through the contact page. If a course of treatment would benefit from another practitioner's involvement, we will raise that with you and explain why before anything is arranged.
Risks and important information. All dental treatment carries risks, and this page does not set them out in full. Examinations, scaling and cleaning can cause temporary gum tenderness, bleeding and sensitivity. Fillings may need replacing over time and can be followed by sensitivity; where decay is deep, further treatment such as root canal treatment or extraction may prove necessary. Crowns require removal of tooth structure that cannot be replaced, and the underlying tooth can still develop decay or require root canal treatment afterwards. Splints for clenching and grinding need adjustment and periodic replacement, and manage the effects rather than eliminating the habit. Whether any treatment is suitable for you can only be determined by a dentist after a clinical examination.
Full information on risks, alternatives and recovery is set out in our treatment disclaimer and overview. Any surgical or invasive procedure carries risks. Before proceeding, you should seek a second opinion from an appropriately qualified health practitioner.
We are at 2/299 Rio Vista Blvd, Mermaid Waters, with parking on site. Call 07 5572 8969 or email hello@helixdental.com.au.
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